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Ticket reply from email

How to reply on ticket from email?

Your agent can also reply to customer from notification email they receive via email.  A notification is sent from Dwike Helpdesk to staff member's email ID,   whenever a customer submits a new ticket, add reply on an existing ticket or any ticket assigned to agents as set by your admin in Notification and Alert option.

Ticket reply from agent added via email sent to customer and appended to the ticket in Dwike Helpdesk , ensuring that email communication is tracked.