Tickets are support requests that are submitted by your customers. A ticket can be created in multiple ways in Dwike Helpdesk.
Any email directed to your support email address automatically gets converted into a ticket in your help desk system once you have configured the “Incoming Mail” in your Dwike helpdesk account.
Your helpdesk staff also have the option of creating a ticket on behalf of your customers from the Agent panel. You can refer CreateTicket by Agent for more detail
Customer Support Portal ( Helpdesk Website)
Customer can create ticket from your helpdesk website through "Submit Ticket" form
If you have enabled this feature and link your social accounts ( Facebook & Twitter) with Dwike Helpdesk , Tweet from your customer or Facebook post will automatically converted as ticket in Dwike Helpdesk