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Creating a New Ticket

How to create ticket?

Tickets are support requests that are submitted by your customers. A ticket can be created in multiple ways in Dwike Helpdesk.


Support Email


Any email directed to your support email address automatically gets converted into a ticket in your help desk system once you have  configured the “Incoming  Mail” in your Dwike helpdesk account.


Agent Panel


Your helpdesk staff also have the option of creating a ticket on behalf of your customers from the Agent panel. You can refer CreateTicket by Agent   for more detail


Customer Support Portal ( Helpdesk Website)


Customer can create ticket from your helpdesk website through "Submit Ticket" form


Social Channel


If you have enabled this feature and link your social accounts ( Facebook & Twitter) with  Dwike Helpdesk , Tweet from your customer or Facebook post will automatically converted as ticket in Dwike Helpdesk